That really took me by surprise and was very kind of them to do without me needing to ask for assistance or pay a cent. Highly recommend. (Just ask Reddit if you doubt me! Reddit doesn’t play. High quality parts, great customer service and helpful training videos! The roller blades are worth the extra money. 65mm Casters (Carpet) 65mm Casters (Hard Floor) Arms . Love Love Love my Leap V1 chair. Theirs no funny business here. listeners: [], It literally feels and looks brand new, even though it's refurbished. Love the Steelcase Leap Chair that I got. Chair came within 3 days. I feel like I got lucky when I found Crandall. Thank you for the great product and the savings! I followed along and was sitting pretty in no time.This is a company you can trust. Aeron originally combined a deep knowledge of human-centered design with innovative, never-before-seen technology to deliver a chair unlike any other. After I had enough of the pain I realized it was time to make an investment on a nice chair, that is when I discovered Crandall Office. Met all my expectations and more. David is great customer service, top notch! Purchased a remanufactured steel case Amia. Size: 27″W x 16.75″D x 41″H An iconic task chair, the Aeron features adjustable settings for the ideal ergonomic experience. Just honest workmanship and great customer service. Easy to assemble , great communication, and the website did so much to explain the reconditioning process. Patented PostureFit from Herman Miller gives back support at the sacral region and at the base of your spine, helping pelvis to prevent slouching by maintaining a natural forward tilt. Go with Crandall and you will not be disappointed! Crandall Office has excellent customer service. I bought a refurbished Steelcase Amia chair. Pricey, but good. They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. I think paying slightly more for the Crandall experience will be worth it for you. There are two easy methods to slide the Aeron … 10/10 customer service from the very Dave Crandall. (function() { Likewise, the youtube video showing how to replace the cylinder was exceptional. Other than some wear on the handles, it looked new. Kim and David were very forthcoming in answering all of my questions sent off and on over about 10 days. We recovered all the file cabinet cushions that provided guest seating in our open floor plan/workstation office. In fact, I'm about to place my order for a SECOND Leap v. 2 from Crandall, this time with a stool extension cylinder and foot ring for a taller desk. The staff at Crandall Office is super helpful and responsive. Side by side you would not be able to tell one is new and the other remanufactured. I ordered a refurbished Herman Miller Aeron chair for my home office. I had originally ordered a Leap from Crandall which was excellent quality but just didn't work for me. I initially ordered from a different company but they didn't have cylinders in stock. After ordering the chair, it arrived promptly, and when we unpacked it, it was very easy to assemble. ), and answers were detailed, thorough, and accurate. I would not hesitate to recommend Crandall to anyone! In the end, I spent last night looking up videos on YouTube, and then had to go out and buy new tools (a long, flat screwdriver for the seat pan and a pipe wrench for the cylinder around $30 total), and then take the old chair apart. It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture. The assembly process of the Aeron chair is a pretty quick and easy one. I used the new chair for a couple of weeks and noticed that there was a grinding/chattering feeling when rotating the backrest back and forth. I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. Everything was packed very well and easy to assemble. I contacted them via email and received a response within 30 minutes .They apologized and said they would have their tech look at the issue. Special thanks to Kim and to Crandall Office Furniture on a job well done! Outstanding service and excellent product. I'm happy with my purchase and the service they provided. Remanufactured Leap v. 2 chairs, with a stunning array of fabric choices. Like others, I was initially reluctant to buy a high end refurbished chair for personal use. Minimal assembly by my husband. Feels great! With the included 12 year warranty, it's an easy decision to pay 50% of retail and get a remanufactured chair from Crandall.On top of the great product, customer service has been fantastic. Shipping was fast and well packaged. There were instructions provided for assembly. Couldn't ask for more. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. I can't find a blemish on it anywhere! The quality and fit of the chair is great and I'm glad I got it. But it kind of makes sense. Would purchase from them again in the future. Back Support: Adjustable Posturefit SL. It really does look brand new. Recommended! The chair went together easily and was in use in about 15 minutes. I tried the multiple adjustments and all worked well except the right lumbar adjustment. Refurbished office chair appears new and very professional packing. window.mc4wp.listeners.push( Purchased a Steelcase Leap V2, black 3D mesh fabric. Absolutely fabulous. I emailed David Crandall and he contacted me right away. They were so helpful, helping me find a new part. So happy with the quality of my chair and the excellent customer service! It arrived in great condition in under a week. My wife and I have started eworkering full time and wanted a quality chair like we had in the office but those are quite expensive. **This lumbar support is designed to accompany the Classic Aeron Chair. Easy ordering, fast shipping, and excellent customer service. I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. Steelcase Leap V2 purchased from Crandall Office Furniture was a great purchase which was the best price I could find from a reputable vendor. When I saw all that you put into the chair to refurbish it I decided to try it out. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. It definitely adds to the comfort. I purchased the Steelcase V1 chair because I was tired of buying cheaper (and pain causing) chairs but didn’t want to spend the nearly sixteen hundred dollars on a brand new one. Went to Crandall office Furniture on a number of chairs from ever again took me a few minutes, would. $ on a brand new chair which seems to bottom out on the part I needed around quick refurbs! Splurged on a job well done day and am very pleased been helpful helping... Obviously refurbished ( some markings/scuffs on the fence about getting a Steelcase Leap V2 from Crandall and contacted! Arrived in good order V2 a week have this company is hands down much better than price... 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